TRAINING MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

Jakarta SDM

TRAINING MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

TRAINING MANAJEMEN KONFLIK

TRAINING PERSETUJUAN DENGAN DIFFICULT PEOPLE

pelatihan Managing Conflict & Dealing With Difficult People di jakarta

After completion of this course, the participant should be able to:
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of  essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

WHO SHOULD ATTEND

Senior Staff, Supervisor, Manager in various fields and functions. Senior leaders, Directors and other interested parties who are interested and involved.

SUMMARY OUTLINE

Conflict resolution and the communication aspect
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions
* Active Listening
* Assertiveness Skills

Dealing with Difficult People (1)
* Transactional Analysis
* Understanding Basic Human Behavior
* Types of Difficult People
* Strategies of Dealing with Difficult People
* Problems in Giving Feed-back
* Giving Effective Feed-back

Dealing with Difficult People (2)
* Identification of Personal Needs
* Interaction Principles
* Problems in Coaching
* Coaching and Counseling
* Interviewing Techniques
* Face-to-Face with Difficult People

COURSE METHOD
* Presentation
* Discuss
* Case Study
* Evaluation
*  Simulation

COURSE SPEAKER

Irfan Riza, SE, MSc, MA (CM)

(Certified Mediator and Senior Consultant in Conflict Transformation, CSR based on ISO 26000, Social  Audit, Government Relations, Community Building and Development )

Jadwal pelatihan hukumsdm 2022:

  • Batch 1 : 12 – 13 Januari 2022 | 19 – 20 Januari 2022
  • Batch 2 : 02 – 03 Februari 2022 | 16 – 17 Februari 2022
  • Batch 3 : 09 – 10 Maret 2022 | 23 – 24 Maret 2022
  • Batch 4 : 06 – 07 April 2022 | 20 – 21 April 2022
  • Batch 5 : 11 – 12Mei 2022 | 24–25 Mei 2022
  • Batch 6 : 08 – 09 Juni 2022 | 22 – 23 Juni 2022
  • Batch 7 : 06 – 07 Juli 2022 | 20 – 21 Juli 2022
  • Batch 8 : 10 – 11 Agustus 2022 |24 – 25 Agustus 2022
  • Batch 9 : 07 – 08 September 2022 | 21 – 22 September 2022
  • Batch 10 : 05 – 06 Oktober 2022 | 19 – 20 Oktober 2022
  • Batch 11 : 09 – 10 November 2022 | 23 – 24 November 2022
  • Batch 12 : 07 – 08 Desember 2022 | 21 – 22 Desember 2022

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta training Sumber konflik pasti jalan

Invetasi dan Lokasi pelatihan Persetujuan dengan difficult people di jakarta :

· Yogyakarta, Hotel 101 (6.500.000 IDR / participant)

· Jakarta, Hotel Amaris Kemang (6.500.000 IDR / participant)

· Bandung, Hotel Neo Dipatiukur (6.500.000 IDR / participant)

· Bali, Hotel Ibis Kuta(7.500.000 IDR / participant)

· Surabaya, Hotel Amaris, Ibis Style (6.000.000 IDR / participant)

· Lombok, Sentosa Resort (7.500.000 IDR / participant)

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas  pelatihan Sumber konflik di jakarta :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  • FREE Akomodasi ke tempat pelatihan bagi peserta training Persetujuan dengan difficult people jakarta pasti running
  • Module / Handout training Manajemen konflik jakarta fixed running
  • FREE Flashdisk
  • Sertifikat training Managing Conflict & Dealing With Difficult People di jakarta murah
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia

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